Customer Success Specialist Job at ChiroHD, Remote

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  • ChiroHD
  • Remote

Job Description

Summary:
Customer Success Specialists serve as the primary point of contact for post-onboarding client communication. They provide day-to-day assistance, troubleshoot issues, and ensure client satisfaction by resolving concerns through Intercom text and phone communication.

Key Responsibilities:

  • Respond to client inquiries through Intercom (text and phone)
  • Triage, resolve, or escalate technical issues as appropriate
  • Educate clients on system features and best practices
  • Ensure timely ticket resolution and adherence to SLAs
  • Log and track issues in internal systems and follow up proactively
  • Maintain comprehensive client records and communication logs

Requirements:

  • 1+ year in SaaS customer support or related field
  • Strong communication skills and empathetic client-facing demeanor
  • Proficiency in Intercom, Slack, and Google Workspace
  • Strong troubleshooting and analytical skills

Preferred Qualifications:

  • Familiarity with Stack Overflow and ZohoAssist
  • Experience with ChiroHD systems and client lifecycle
  • Exposure to healthcare technology or practice management tools

Benefits:

  • Competitive salary
  • Health insurance
  • Flexible PTO
  • Professional development and growth opportunities

Job Tags

Remote job, Full time, Flexible hours,

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